c7e77 Privacy Policy — How We Handle Your Data

1. Information We Collect

1.1 Registration Data

When you create a c7e77 account, we collect the personal details you provide during the registration process. This typically includes your full name, date of birth, residential address, email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to use the platform (including that you are aged 18 or above), and to maintain your account.

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) and age verification obligations, c7e77 may request copies of official identity documents. Acceptable documents include a National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID. These documents are processed securely and retained in accordance with our data retention obligations described in Section 5 of this policy.

1.3 Financial and Payment Data

To process deposits and withdrawals, c7e77 collects information about the payment methods you use. For mobile banking services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number associated with the payment account. For card payments via Visa or Mastercard, we collect the card details necessary to process the transaction. Full card numbers are never stored on c7e77 servers — card data is handled directly by our PCI-compliant payment processing partners.

1.4 Transaction and Gaming Activity Data

c7e77 automatically records all deposits, withdrawals, bets placed, games played, bonus claims, and related financial transactions associated with your account. This transactional and gameplay data is used for account management, fraud detection, dispute resolution, and regulatory compliance purposes.

1.5 Technical and Device Data

When you access c7e77, our servers automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and referring URL. This data is used to maintain platform security, detect suspicious access patterns, and improve compatibility across devices commonly used by our Bangladeshi player base.

1.6 Communications Data

If you contact the c7e77 support team by email or through any other channel we provide, we retain records of that correspondence, including the content of your messages and any attachments. This data is used to resolve your query and to maintain a record of support interactions for quality assurance and dispute resolution purposes.

Data Category	Examples	Primary Purpose
Registration Data	Name, date of birth, email, phone, address	Account creation, identity verification
Identity Documents	NID scan, passport copy	KYC compliance, age verification
Financial Data	bKash number, Nagad number, card details	Deposit and withdrawal processing
Transaction Data	Bet history, deposit log, bonus claims	Account management, fraud prevention
Technical Data	IP address, browser, device type	Security, platform optimisation
Communications Data	Support emails, chat transcripts	Query resolution, quality assurance

2. How We Use Your Data

c7e77 processes your personal data for specific, legitimate purposes that are directly connected to operating a safe and functional online gaming platform for Bangladeshi players. We do not process your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which c7e77 uses your data are as follows:

• Account management: To create, maintain, and administer your c7e77 player account, including processing login requests, managing your profile settings, and handling account closure requests.
• Identity and age verification: To confirm that you meet the eligibility requirements to use c7e77, including that you are aged 18 or above and are providing truthful registration information.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records associated with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other breaches of our Terms & Conditions. Technical data such as IP address and device fingerprint is used actively for this purpose.
• Customer support: To respond to queries, complaints, and requests you submit to the c7e77 support team, and to maintain records of those interactions.
• Legal and regulatory compliance: To meet our obligations under applicable law, including the retention of financial records and identity documents for the periods required by law.
• Platform improvement: To analyse aggregate, anonymised usage patterns to improve the c7e77 platform's performance, user experience, and game offering. Individual player data is not used for this analysis in identifiable form.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, and to support players who make use of self-exclusion, deposit limit, or time-out tools available on the platform.
• Marketing communications: Where you have provided consent or where we have a legitimate interest, to send you information about c7e77 promotions, bonuses, and new features. You may opt out of marketing communications at any time by contacting support at c7e77.net.

3. Data Sharing and Disclosure

c7e77 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your data may, however, be shared with a limited set of trusted third-party service providers and in specific legal circumstances as described below.

3.1 Service Providers and Partners

To operate the c7e77 platform, we work with a number of third-party service providers who process personal data on our behalf. These providers are contractually obligated to process your data only in accordance with our instructions and to maintain appropriate security standards. Categories of service providers who may receive your data include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive the financial data necessary to process your transactions.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers necessary to deliver their games within the c7e77 platform. These providers do not receive your full personal profile.
• Identity verification services: Third-party KYC and document verification providers may process your identity documents to assist with our age and identity verification obligations.
• IT infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who support the technical operation of the c7e77 platform may have access to data stored on our servers.

3.2 Legal and Regulatory Disclosure

c7e77 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of c7e77, our players, or the public. Such disclosures are made on a case-by-case basis and are limited to the data strictly required to comply with the legal obligation in question.

3.3 Business Transfers

In the event that c7e77 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. Where such a transfer occurs, c7e77 will take reasonable steps to ensure that the receiving entity is bound by privacy obligations consistent with this Privacy Policy, and will notify affected players of any material change in how their data is processed.

3.4 No Sale of Data

To be unambiguously clear: c7e77 does not sell your personal data to advertisers, data brokers, or any third party for commercial gain. Any sharing of your data is limited to the functional and legal purposes described in this section.

4. Cookies and Tracking Technologies

c7e77 uses cookies and similar technologies — including local storage and session storage — to ensure the platform functions correctly, to maintain your login session, and to gather aggregate analytics about how the platform is used. This section explains the types of cookies we use and how you can manage them.

4.1 Essential Cookies

These cookies are strictly necessary for the c7e77 platform to function. They maintain your login session so that you remain authenticated as you navigate between different parts of the platform, preserve your language and display preferences, and support security features such as CSRF protection. Without these cookies, core platform functionality — including the ability to log in, deposit funds, and place bets — would not work correctly. Because they are strictly necessary, these cookies cannot be disabled without breaking the platform.

4.2 Analytics Cookies

c7e77 uses analytics tools to understand how players interact with the platform at an aggregate level. These tools may set cookies that track general usage patterns such as which pages are visited most frequently, how long sessions last, and which features are most commonly used. All analytics data is processed in aggregated and anonymised form — it is not linked back to your individual player identity. The purpose of this analytics data is to identify areas where the c7e77 platform can be improved for all users.

4.3 Security and Fraud Detection Cookies

c7e77 employs cookies and device fingerprinting technologies as part of its fraud prevention and account security infrastructure. These technologies help identify suspicious login attempts, detect automated bot activity, and flag potentially fraudulent account behaviour. This use of tracking technology is an essential part of protecting our players and maintaining the integrity of the c7e77 platform.

4.4 Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling essential cookies will impair or prevent your ability to use the c7e77 platform. Instructions for managing cookies in popular browsers are available in the help documentation of the respective browser.

Cookie Type	Purpose	Can Be Disabled?
Essential / Session	Login sessions, CSRF protection, preferences	No — disabling breaks platform
Analytics	Aggregate usage patterns, UX improvement	Yes — via browser settings
Security / Fraud	Fraud detection, bot prevention, account protection	Partially — may affect security

5. Data Retention

c7e77 retains your personal data for the period necessary to fulfil the purpose for which it was collected, and for as long as required to comply with our legal, regulatory, and contractual obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active c7e77 account is retained for the full duration of the account's active status and for a minimum period thereafter to fulfil post-closure legal obligations.
• Financial transaction records: Records of all deposits, withdrawals, and betting transactions are retained for a minimum period required by applicable financial record-keeping law. This period is typically a minimum of five years from the date of the transaction.
• Identity verification documents: KYC documents submitted to c7e77 are retained for the period required by applicable anti-money laundering (AML) and identity verification regulations, which is typically a minimum of five years from the date of account closure or the last transaction, whichever is later.
• Support and communications records: Records of support interactions are retained for a period sufficient to resolve any disputes that may arise in connection with the relevant interaction, generally a minimum of two years.
• Marketing consent records: Records of your marketing preferences and consent are retained for as long as your account is active, or until you withdraw consent, whichever comes first.

Where data is no longer required for any of the purposes described above, c7e77 will securely delete or anonymise it so that it can no longer be linked to you as an individual. Anonymised aggregate data — for example, statistical reports on platform usage — may be retained indefinitely as it cannot be used to identify any individual player.

6. Data Security

Protecting the personal data of our players is a priority at c7e77. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to, the following:

• SSL/TLS encryption: All data transmitted between your browser and the c7e77 platform is encrypted using industry-standard SSL/TLS protocols. This ensures that data in transit — including login credentials, payment details, and personal information — cannot be intercepted by third parties.
• Encrypted data storage: Sensitive personal data, including identity documents and payment information, is stored in encrypted form on our servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data held by c7e77 is restricted on a need-to-know basis. Only staff members and systems with a legitimate operational requirement to access specific categories of data are granted that access, and all access is logged and audited.
• Password security: Player account passwords are stored using a secure, salted hashing algorithm. c7e77 staff cannot view your password in plain text and will never ask you to provide it.
• Security monitoring: c7e77 employs automated systems and manual processes to monitor for unusual activity, potential security incidents, and attempted unauthorised access to player accounts or platform infrastructure.

7. Your Privacy Rights

As a player registered on c7e77, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the c7e77 support team at support at c7e77.net. We will respond to all legitimate requests within a reasonable timeframe, and in any case within 30 days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of the personal data that c7e77 holds about you. We will provide this information in a clear and accessible format. We may ask you to verify your identity before fulfilling an access request to ensure that we are responding to the correct person.

7.2 Right to Rectification

If any of the personal data c7e77 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain account details — such as your contact email or phone number — directly via the c7e77 account settings. For changes to core identity data such as your name or date of birth, please contact our support team, who will guide you through the required verification process.

7.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of personal data that c7e77 holds about you. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that this right is not absolute — c7e77 may be legally required to retain certain data (for example, transaction records and KYC documents) beyond the closure of your account, and such data cannot be deleted at your request.

7.4 Right to Data Portability

Where technically feasible and where data is processed on the basis of your consent or a contract between you and c7e77, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. Please contact support at c7e77.net to make a portability request.

7.5 Right to Restrict Processing

You have the right to request that c7e77 restricts the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data we hold, while we investigate the dispute. A restriction on processing means that we may store your data but will not use it for other purposes during the restriction period.

7.6 Right to Withdraw Marketing Consent

Where c7e77 sends you marketing communications on the basis of your consent, you have the right to withdraw that consent at any time. To opt out of marketing emails or promotional messages from c7e77, please contact support at c7e77.net or use any unsubscribe mechanism included in the communication. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

8. Policy Updates and Contact

8.1 Updates to This Privacy Policy

c7e77 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — for example, changes that significantly affect how your data is used or shared — c7e77 will notify registered players by publishing the updated policy on this page and, where appropriate, sending a notification to your registered email address.

The effective date at the top of this page will be updated to reflect the date on which the most recent version of the policy came into force. We encourage you to review this page periodically to remain informed about how c7e77 protects your privacy. Your continued use of the c7e77 platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

8.2 Governing Language

This Privacy Policy is written in English. In the event of any ambiguity or dispute regarding the interpretation of any provision, the English-language version shall prevail. Any translation provided for informational purposes is non-binding.

8.3 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how c7e77 processes your personal data, please contact our support team. Our team is available to respond to privacy-related enquiries and will aim to address your concern as promptly as possible.

Contact: support at c7e77.net